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I’ve been doing a lot of reading about usability. It’s made me think a lot about the user experience when I’m designing and developing. It’s also made me think a lot about the user experience when I’m NOT doing anything computer related.

Lego.com Usability Failure

I recently went to the Lego website to try and get a catalog sent to my house. I remember reading through these catalogs as a kid and coming up with all sorts of creative things I would be able to do when/if I received a certain set. Heck, half the fun for me was just looking at what the Lego designers had come up with. So yesterday I wanted to order a catalog for Andy, my 2.5 year old son, as he’s been really enjoying our Lego collection. When I got to the last screen in the slideshow and tried to go back to re-enter my correct age, it wouldn’t let me! It cookied me and I had to clear my cache to be able to re-enter the form information. Grrr..

Petro Canada Usability Failure

I went to fill up my car the other day, and wanted to pay at the pump. There were 2 icons to display the “right” way to insert my debit card… which one was the right one? (last image in slideshow)

See and download the full gallery on posterous

(As an aside, I realize the irony in posting about usability failures when Posterous won’t even let me select a single image to display underneath my headings. It wraps them all up into this slideshow. Hey Posterous, if you’re listening, how about an interface that allows me to select and insert single images that were uploaded as part of a bundle?)

Posted via email from david mosher

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2 Comments

  1. This is coming for sure. Been working on theming but this is next.

    Useful feedback all around though — please keep it coming.

    Best,
    -Garry
    cofounder, posterous.com

  2. Oh dear, I had a chuckle when I saw the ATM usability failure. I guess that’s a case of software developer not communicating with the filler engineer (or supplier of the filling station boxes – not sure on their technical name).

    I was tempted to screenshot a similar issue when I was in Portugal and trying to use their metro card system to buy a ticket in English. I managed to work it out in the end, but it was fully of epic fails.

    Thanks for sharing these.


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